Legal Notice and Terms of Use

Operator details

1. Identification of the owner

Wash&Go is an intermediary platform between customers and partner laundries for the provision of home laundry services in Spain.

Contact: info@getwashandgo.com

2. Purpose of the service

Wash&Go acts as a technological intermediary between the customer and the laundry. The laundry service is provided directly by the partner laundry, which is responsible for the quality of the service.

Wash&Go facilitates the collection and delivery of laundry, as well as payment processing through Stripe.

3. Terms of use

• The user declares that the data provided is true and correct.
• Prices shown are indicative per kilogram and may vary depending on the assigned laundry.
• Payment is made through the Stripe payment gateway securely.
• Cancellation of an order is only possible while it is in "pending" status.
• Wash&Go reserves the right to reject or cancel orders in case of misuse of the platform.

4. Privacy and data protection

Personal data processing is carried out in accordance with the General Data Protection Regulation (GDPR) and the Organic Law of Data Protection (LOPD-GDD).

Privacy Policy — See our Privacy Policy for more information.

5. Payments and refunds

• Payments are processed through Stripe in euros (€).
• In the event of a service issue, the customer can contact info@getwashandgo.com to manage refunds.
• Discount coupons have an expiration date and maximum usage specified on each coupon.

6. Liability

Wash&Go is not responsible for damage to garments caused by the washing process, the partner laundry being responsible for the service provided. Wash&Go will facilitate communication between customer and laundry to resolve any incident.