Privacy Policy
1. Data Controller
- Holder: Rubén Vilchez Lorente, operating under the brand Wash&Go
- Tax ID (NIF): 77365227N
- Address: Disseminat diseminados 11 var 91
- Email: info@getwashandgo.com
- Phone: +34 658 12 52 31
We have not appointed a Data Protection Officer as we are not required to do so. For any privacy-related questions, write to us at info@getwashandgo.com.
2. What Wash&Go is and who does what
Wash&Go is a technology platform that connects customers with partner laundries. Wash&Go provides the software; the washing, pickup and delivery service is provided by each laundry with its own staff.
- Wash&Go is the controller of the data necessary to manage the platform: accounts, orders, payments, communications and support.
- Each laundry is an independent controller of the data it receives to provide its service (name, phone, pickup address and order details) and of any processing carried out by its delivery staff.
3. What data we process
Customers
- Identification and contact: name, email and phone.
- Pickup and delivery addresses, including saved addresses.
- Orders: chosen laundry, services, items or weight, express option, amounts, status, incidents and reviews.
- Payments: payment status and transaction identifiers. We do not store your card details; they are managed directly by Stripe.
- Location: only if you grant permission on your device, to find nearby laundries and autocomplete your address. We do not permanently store your GPS location.
- Communications: chat messages with the laundry or with support.
- Points programme and coupons: points balance, used coupons and referrals.
- Push notifications: the subscription identifier of your browser or device, if you enable them.
- Technical and usage data: IP address, device and browser type, and pages visited. Analytics are only activated if you accept the corresponding cookies.
Partner laundries
- Business data: trade name, legal name, NIF/CIF, address, service area, opening hours, services and prices.
- Contact person: name, email and phone.
- Payment data: the data required to set up the Stripe account (holder identity, bank details and verification). Stripe collects and verifies these; we only retain the account identifiers.
- Billing: invoices, commissions and settlements.
Laundry staff (employees and drivers)
- Name, email and phone.
- Assigned orders and routes, status changes and pickup and delivery confirmations.
- Location, only when the driver uses features that require it and while they are using them.
Contact, waitlist and demonstrations
- Name, email, phone, postal code and the content of your message or request.
4. Why we use your data and on what legal basis
| Purpose | Legal basis |
|---|---|
| Create and manage your account | Performance of the contract (Art. 6.1.b GDPR) |
| Manage orders, assign the laundry, coordinate pickup and delivery, and send order notifications | Performance of the contract (Art. 6.1.b) |
| Process payments and distribute amounts to laundries | Performance of the contract (Art. 6.1.b) |
| Find nearby laundries using your location | Consent (Art. 6.1.a), given by allowing location access |
| Customer support, chat, incidents and complaints | Performance of the contract (Art. 6.1.b) |
| Onboarding and management of laundries and their staff on the platform | Performance of the contract (Art. 6.1.b) |
| Points programme, coupons and referrals | Performance of the contract (Art. 6.1.b), by joining the programme |
| Prevent fraud, ensure security and limit form abuse | Legitimate interest (Art. 6.1.f) |
| Improve the platform with usage statistics | Consent (Art. 6.1.a), through analytics cookies |
| Send commercial communications | Consent (Art. 6.1.a) or, if you are already a customer, legitimate interest for similar products (Art. 21.2 LSSI). You can unsubscribe at any time. |
| Respond to contact, waitlist or demonstration requests | Consent (Art. 6.1.a) and legitimate interest (Art. 6.1.f) |
| Fulfil tax, accounting and legal obligations | Legal obligation (Art. 6.1.c) |
Where the basis is legitimate interest, we have assessed that your rights and interests do not override ours. You may object at any time (section 9).
We do not make decisions based solely on automated processing that produces legal effects on you. The laundry list is sorted by proximity, but you always choose.
5. Who we share your data with
We do not sell your data or share it for advertising purposes. We only share it with:
- The laundry you choose: name, phone, pickup and delivery address, and order details, to provide the service.
- Service providers (data processors), under contract in accordance with Art. 28 GDPR: Base44 (development platform, app hosting and database); Render and Cloudflare (hosting, CDN and security); IONOS (email and domain); OpenStreetMap / Nominatim (maps and address-to-coordinate conversion); push notification services of your browser or device (Google, Apple, Mozilla), only if you enable notifications.
- Stripe Payments Europe, Ltd. (Ireland): processes payments and distributions to laundries. Stripe acts as an independent controller of payment and identity verification data. See their policy at stripe.com/es/privacy.
- WhatsApp (Meta): only if you choose to contact us via WhatsApp.
- Public administrations, courts and tribunals, when required by law.
6. International transfers
Some providers (Base44, Render, Cloudflare, Google and Stripe for certain operations) may process data in the United States or other countries outside the European Economic Area. In such cases, the transfer is covered by the EU-US Data Privacy Framework when the provider is certified or, failing that, by the Standard Contractual Clauses approved by the European Commission (Art. 46 GDPR). You can request more information at info@getwashandgo.com.
7. How long we keep your data
| Data | Retention period |
|---|---|
| Account and profile | While the account is active. After deletion request, data is removed within 30 days, except what we must retain by law. |
| Orders, invoices and payments | 6 years (Art. 30 of the Commercial Code) and periods required by tax regulations |
| Chat messages and incidents | 12 months from order closure, unless a claim is open |
| GPS location | Only during the search; not stored permanently |
| Saved addresses | Until you delete them or close your account |
| Push notification subscription | Until you disable them |
| Analytics data | Maximum 13 months |
| Contact messages and demonstration requests | 12 months |
| Waitlist | Until we reach your area or for a maximum of 24 months |
| Commercial communications | Until you withdraw your consent |
| Security logs | 12 months |
| Laundry and staff data | For the duration of the relationship and, afterwards, the applicable legal periods |
After these periods, data is deleted or anonymised. Where required by law, it is kept blocked solely to address potential liabilities.
8. Security
We apply technical and organisational measures to protect your data: encrypted connection (HTTPS with TLS 1.2/1.3), role-based access control (each customer, laundry and driver only sees their own data), server-side payment calculation, payment notification verification, form abuse limitation and activity logs. If a security breach occurs that poses a risk to your rights, we will notify the Spanish Data Protection Agency within 72 hours and, where appropriate, also you.
9. Your rights
You may exercise at any time your rights to:
- Access: know what data of yours we process.
- Rectification: correct inaccurate data.
- Erasure: request that we delete your data.
- Objection: object to certain processing.
- Restriction: request that we suspend processing in certain cases.
- Portability: receive your data in a structured format.
- Withdraw your consent, without affecting prior processing.
How to exercise them: write to info@getwashandgo.com stating which right you wish to exercise, from the email associated with your account. If we cannot verify your identity, we may ask for additional information. We will respond within 1 month, extendable by 2 further months if the request is complex; in that case we will inform you.
If you are not satisfied, you may file a complaint with the Spanish Data Protection Agency (www.aepd.es).
10. Minors
You must be over 18 to contract services on Wash&Go. We do not knowingly collect data from minors. If we detect that a minor has provided us with data, we will delete it.
11. Cookies
We use technical cookies, necessary for the website to function (including the base44_referrer_origin platform cookie), and, only if you accept them, analytics cookies. You can find all the details and change your choice in our Cookie Policy (/cookies) or in «Configure cookies» in the footer.
12. Changes to this policy
We may update this policy to adapt to legal or service changes. We will publish the new version with its date. If the changes are significant, we will notify you by email or within the app.
Do you have privacy questions? Write to us · or use the contact form